Shipping policy

1. Introduction

WT SYSTEM LIMITED is committed to ensuring safe, timely, and reliable delivery of all products purchased through our online and e-commerce channels. This Shipping Policy explains how we process, ship, and deliver orders.

2. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next working day.
  • In case of delays (e.g., stock unavailability, logistic issues), we will notify you via phone or email.

3. Shipping Methods & Delivery Time

We partner with trusted courier and logistics services for safe delivery:

  • Within Rawalpindi / Islamabad: 1–3 business days
  • Across Pakistan: 3–7 business days
  • International Orders (if applicable): Delivery timelines vary (7–21 business days depending on destination and courier availability)

4. Shipping Charges

  • Shipping charges are calculated based on weight, size, and delivery location.
  • Final shipping costs will be displayed at checkout before order confirmation.
  • Free shipping may apply to promotional offers or orders above a specified amount (if announced).

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS.
  • You can track your shipment using the courier’s online portal or through our support team.

6. Delivery Issues

  • If the courier is unable to deliver due to incorrect address or absence of the recipient, a re-delivery attempt will be arranged (additional charges may apply).
  • WT SYSTEM LIMITED is not responsible for delays caused by unforeseen events such as weather conditions, strikes, or customs clearance.

7. Damaged or Lost Packages

  • If your order arrives damaged, please contact us within 48 hours with photos of the package and product.
  • In case of lost shipments, we will investigate with the courier service and arrange a replacement or refund where applicable.

8. International Shipping (Optional)

If international shipping is offered:

  • Customs duties, taxes, or import fees are the responsibility of the buyer.
  • Delivery times may vary due to customs clearance.

9. Contact Us

For questions regarding shipping, please contact us:

  • Flat 1 First Floor Plaza 1 oppo National Bank Commercial Market Rawalpindi
  • +92 3116048502
  • wtsystems473@gmail.com