Refund policy

1. Introduction

At WT SYSTEM LIMITED, we aim to provide high-quality general, online, and e-commerce services. If you are not fully satisfied with a purchase, this Refund Policy explains the terms under which refunds may be granted.

2. Eligibility for Refunds

Refunds are considered under the following conditions:

  • Service-Based Projects:
    • If the project has not yet been initiated, a full refund may be issued
    • Once work has started, partial refunds may be granted based on the percentage of work completed.
    • Completed projects are non-refundable.
  • Digital Products or Services:
    • Due to the nature of digital goods (e.g., software, online solutions, or digital marketing), refunds are generally not available once the product or service is delivered
    • Exceptions may apply in case of defective or non-functional deliverables.
  • E-commerce Purchases (Physical Goods):
    • Refunds are only applicable if the product is defective, damaged, or not as described
    • Items must be returned in their original packaging within 7 days of delivery.
    • Shipping fees are non-refundable unless the return is due to an error on our part.

3. Non-Refundable Items

  • Customized digital services (e.g., web design, SEO, online campaigns).
  • Subscription or recurring services once the billing cycle has begun.
  • Products purchased on clearance or promotional offers.

4. Refund Process

  • Contact us at wtsystems473@gmail.com or +92 3116048502 with your order details.
  • Our team will review your request within 5–7 business days.
  • If approved, the refund will be issued to your original payment method within 7–14 business days.

5. Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account or payment provider.
  • Contact your bank/credit card company, as processing times may vary.
  • If you’ve done all of this and still haven’t received your refund, please contact us directly.

6. Contact Us

For any refund-related questions, please reach out to us at:

  • Flat 1 First Floor Plaza 1 oppo National Bank Commercial Market Rawalpindi
  • +92 3116048502
  • wtsystems473@gmail.com